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Fuegos Grill Payment & Refund Policy

Pricing & What's Included Our pricing depends on your menu selection and the final number of guests. Please note that the prices listed on our website for each menu serve as a starting point; final per-guest pricing will be determined by the size of your group and any specific customizations. All menu prices are quoted in US Dollars (USD) and are per guest. Age-Based Pricing Adults (12+ years): Standard menu pricing applies. Children (5–11 years): $62 per child for the full experience. Children (under 5 years): Complimentary, provided they do not exceed 25% of the total number of adults. What's Included Our prices cover all taxes, fees, and the following services, ensuring no hidden surprises: Premium Ingredients: Your menu is built upon prime-quality protein, the finest organic seasonal produce, and a foundation of exceptional, hand-selected ingredients. Transportation: Included within a 50-mile radius of downtown Asheville. Full Service: Professional service staff, table set up, onsite cleaning, and dishwashing related to our service. Tableware Essentials: We provide serving plates, steak knives, and napkins for your guests. Gratuity: While all taxes and fees are included, gratuity for our professional service staff is not mandatory but is greatly appreciated for exceptional service. What is Not Included Rentals: The client is responsible for providing all tables, chairs, linens, glassware, and any additional flatware (forks, etc.), unless requested by the host for an extra fee. Beverages: Fuegos Grill does not provide drinks or beverages of any kind. Specific Rates & Policies Travel Fees: A travel fee may apply for locations over a 50-mile drive from downtown Asheville. 4x4 Access Fee: An extra fee may apply if a 4-wheel-drive (4x4) vehicle is required to access your property. Discounts: Discount codes from our partners are welcome, but cannot be combined with other offers. Payment and Refund Policy: A 50% deposit of the total fee is required in advance to confirm your booking. The remaining 50% of the balance must be paid in full on the event day. The remaining balance for weddings and parties with over 50 guests must be paid the day before the event. Payment is considered complete once the full amount has been received and cleared. Payments can be made through an invoice, in-person credit or debit card, Venmo, PayPal, Zelle, Apple Pay, or Cash. Cancellations and Changes: Cancellations made more than 30 days before the event will receive a full deposit refund, minus any non-refundable credit card processing fees. Cancellations made within 30 days of the event will forfeit the full deposit. Any changes to the booking, including date, time, or number of guests, must be made in writing at least 7 days before the event. The guest count provided at this 7-day mark will be considered a "guaranteed minimum" for final billing; no discounts will be issued if the actual attendance is lower than this count. We will do our best to accommodate increases to the guest count, but they may be subject to additional fees. Logistics and Liability Because Fuegos Grill specializes in open-fire cooking, the client is responsible for ensuring the venue allows live-fire equipment and for providing a level, accessible space for setup. Due to seasonal availability or market supply, Fuegos Grill reserves the right to make comparable substitutions for specific ingredients or menu items when necessary. For food safety and liability reasons, Fuegos Grill is not responsible for the quality or safety of food items left with the client or guests after the service has concluded. Unforeseen Circumstances In the event of unforeseen circumstances beyond our control, such as natural disasters or severe weather, we will make every effort to reschedule the event. If rescheduling is not possible, a full refund will be issued, minus the non-refundable deposit. If Fuegos Grill needs to cancel the event for any unforeseen reason and rescheduling is not possible, a full refund of all payments will be issued. If you have any questions about our payment and return policy, please contact us at: (828)7231917 or info@fuegosgrillcatering.com

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